Reading Adult Counselling

Brand new website coming soon!

Arrow image
Get in touch
Michelle King, , MSc PGDip Cert.
Anxiety
OCD
Bereavement
Bullying
Depression/low mood
Family conflict/issues
Life transitions
Low self-esteem
Parenting
Relationship problems

Peace of mind is not the absence of conflict from life, but the ability to cope with it.

Scott Hawkins

About me

Spinning star icon
I'm Michelle, MSc PGDip Cert.
I have been counselling since 2016, and have worked across a range of settings, including schools, colleges, counselling charities and privately.
During this time, I've gained significant experience of working face-to-face, and I'm also fully trained and experienced in online counselling.
Michelle King
psychologytoday.com
Education icon

Education

BACP Accredited (2025)
Level 6 Clinical Supervision (2023) – Counselling Tutor / NCS Accredited
Level 7 Post Graduate Diploma in Counselling Children and Young People (2021) – awarded by QLS
Level 4 Diploma in Integrative Counselling (2019) – awarded by CPCAB
Courses icon

Additional qualifications:

Certificate in Online and Telephone Counselling (2020) - endorsed by ACTO and the NCS
Level 3 in Counselling Theory (2017) – awarded by CPCAB
Level 2 in Counselling Skills (2016) – awarded by CPCAB

Contact

Email

Phone

07447 214343

Therapy Room

Mind Garden Therapy Ltd
56 London Street
Reading
RG1 4SQ

Hours

Mon – Thur: 10am – 8pm

General

Counselling

Definitions and legal references

This Website (or this Application)
The property that enables the provision of the Service.
Agreement
Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.
The owner (or We)
Reading Adult Counselling - The natural person(s) or legal entity that provides this Website and/or the Service to Users.
Service
The service provided by this Website, as described in these Terms and on this Website.
Terms
Provisions applicable to the use of this Website and Services in this or other related documents, subject to change from time to time, without notice.
User (or You)
The natural person or legal entity that uses this Website.

This document is an agreement between you and Reading Adult Counselling .

You acknowledge and agree that by accessing or using this website or using any services owned or operated by this website, you have agreed to be bound and abide by these terms of service (“Terms of Service”), our privacy notice (“Privacy Notice”), and any additional terms that apply.

These Terms govern

  • the conditions of allowing the use of this website, and,
  • any other related Agreement or legal relationship with the Owner

In a legally binding way. Capitalized words are defined in appropriate sections of this document.

The User must read this document carefully.

If you do not agree to all of these Terms of Service and any additional terms that apply to you, do not use this website.

This Website is provided by:

Reading Adult Counselling
56 London Street
Reading, RG1 4SQ
England

Owner contact email:

Summary of what the User should know

Terms of use

Single or additional conditions of use or access may apply in specific cases and are additionally indicated within this document.

By using this Website, Users confirm to meet the following requirements:

Content on this Website

Unless otherwise specified, all Website Content is provided or owned by the Owner or its licensors.

The Owner has made efforts to ensure that the Website Content does not violate legal provisions or third-party rights. However, it’s not always possible to achieve such a result.

In such cases, the User is requested to report complaints using the contact details specified in this document.

Rights regarding content on this Website - All rights reserved

The Owner reserves and holds all intellectual property rights for any such content.

Users may therefore not use any such content in any way that is not necessary or implicit in the proper use of the Website/Service.

Access to external resources

Through this Website, Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third-party's terms and conditions or, in the absence of those, applicable statutory law.

Acceptable use

This Website and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of this Website and/or the Service violates no applicable law, regulations, or third-party rights.

Liability and indemnification

EU Users

Indemnification

The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees harmless from and against any claim or demand ⁠— including but not limited to lawyer's fees and costs ⁠— made by any third-party due to or in relation with any culpable use of or connection to the Service, violation of these Terms, infringement of any third-party rights or statutory provision by the User or its affiliates, officers, directors, agents, co-branders, partners, and employees to the extent allowed by applicable law.

Limitation of liability

Unless otherwise explicitly stated and without prejudice to applicable statutory product liability provisions, Users shall have no right to claim damages against the Owner (or any natural or legal person acting on its behalf).

This does not apply to damages to life, health or physical integrity, damages resulting from the breach of an essential contractual obligation such as any obligation strictly necessary to achieve the purpose of the contract, and/or damages resulting from intent or gross negligence, as long as this Website has been appropriately and correctly used by the User.

Unless damages have been caused by way of intent or gross negligence, or they affect life, health or physical integrity, the Owner shall only be liable to the extent of typical and foreseeable damages at the moment the contract was entered into.

Common provisions

No Waiver

The Owner's failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates, or any other changes, informing the Users appropriately.

Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law.

Additionally, the Service might not be available due to reasons outside the Owner's reasonable control, such as “force majeure” (eg. labor actions, infrastructural breakdowns or blackouts etc).

Service reselling

Users may not reproduce, duplicate, copy, sell, resell, or exploit any portion of this Website and of its Service without the Owner's express prior written permission, granted either directly or through a legitimate reselling program.

Privacy policy

To learn more about the use of their Personal Data, Users may refer to the privacy policy of this Website.

Intellectual property rights

Any intellectual property rights, such as copyrights, trademark rights, patent rights, and design rights related to this Website are the exclusive property of the Owner or its licensors.

Any trademarks and all other marks, trade names, service marks, wordmarks, illustrations, images, or logos appearing in connection with this Website and or the Service are the exclusive property of the Owner or its licensors.

The said intellectual property rights are protected by applicable laws or international treaties related to intellectual property.

Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.

Such changes will only affect the relationship with the User in the future.

The User’s continued use of the Website and/or the Service will signify the User’s acceptance of the revised Terms.

Failure to accept the revised Terms may entitle either party to terminate the Agreement.

If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose, or subcontract any or all rights under these Terms. Provisions regarding changes of these Terms will apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way without the written permission of the Owner.

Contacts

All communications relating to the use of this Website must be sent using the contact information stated in this document.

Severability

Should any of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

EU Users

Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts.
In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.

Without prejudice to the above, the nullity, invalidity, or impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.

Governing law

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

Exception for European Consumers

However, regardless of the above, if the User qualifies as a European Consumer and has their habitual residence in a country where the law provides for a higher consumer protection standard, such higher standards shall prevail.

Venue of jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

Exception for European Consumers

The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in Switzerland, Norway or Iceland.

UK Users

Consumers based in England may bring legal proceedings in connection with these Terms in the English courts. Consumers based in Scotland may bring legal proceedings in connection with these Terms in either the Scottish or the English courts. Consumers based in Northern Ireland may bring legal proceedings in connection with these Terms in either the Northern Irish or the English courts.

Last Updated: November 30, 2025

What are cookies?

Cookies are often known as browser cookies or tracking cookies. These cookies are small encrypted text files stored in browser directories. Like other web servers, we also place these cookies on your device to collect standard internet log information and visitor behavior information.

How do we use cookies?

The main purpose of placing these cookies is to provide you better user experience on our website. These cookies are used in the following ways:

  • To keep you signed in
  • To understand user behavior on how you use our website
  • To keep track of user visits and activities
  • To auto-fill login details when you revisit the website

What type of cookies do we use?

There are many types of cookies, however, our website mainly uses below cookies:

Necessary cookies

These cookies are essential for the basic functions of the website or to provide the product, service or content requested by you. Without these cookies, we will not be able to provide you the products or services asked for.

Functionality cookies

These cookies enable the website to provide enhanced functionality and personalization. These cookies are set to provide better services that we have added to our pages.

Last Updated: November 26, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.

Interpretation, Definitions & Legal References

Interpretation

Words with capitalized initial letters have meanings specified under the following conditions.

The provided definitions maintain the same significance whether presented in singular or plural form.

Definitions and Legal References

In the context of this Privacy Policy:

  • This Website (or this Application): The property that enables the provision of the Service.
  • The owner (or We): Reading Adult Counselling - The natural person(s) or legal entity that provides this Website and/or the Service to Users.
  • You: The person who accesses or utilizes the Service, or the organization or legal entity that the individual represents while accessing or using the Service, as applicable. In the context of the General Data Protection Regulation (GDPR), you may be denoted as the Data Subject or referred to as the User, signifying that you are the individual using the Service."
  • Company: The entity (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) is identified as Reading Adult Counselling located at 56 London Street, Reading, RG1 4SQ . In the context of the GDPR, the Company serves as the Data Controller.
  • Affiliate: An entity that has control over, is controlled by, or is under common control with another party. In this context, "control" implies ownership of 50% or more of the shares, equity interest, or other securities that carry voting rights for the election of directors or other managing authorities.
  • Account: A distinct user account is established for your access to our Service or specific sections of our Service.
  • Service: The service provided by this Website, as described in these Terms and on this Website.
  • Country: 56 London Street, Reading, RG1 4SQ
  • Service Provider: Any individual or legal entity processing data on behalf of the Company. This term encompasses third-party entities or individuals engaged by the Company to support, deliver, or perform services related to the Service, or aid the Company in analyzing Service usage. In the context of the GDPR, Service Providers are categorized as Data Processors.
  • Third-party Social Media Service: It is defined as any website or social network platform where a User can log in or establish an account for accessing the Service.
  • The Facebook Fan Page: A public profile uniquely established by the Company on the Facebook social network and can be accessed at
  • Personal Data: Any information that relates to an identified or identifiable individual. For the purposes of GDPR, Personal Data means any information relating to you, such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity.
    For the purposes of the CCPA, Personal Data means any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with you.
  • Personally Identifiable Information: Refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profile, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
    Under GDPR, Personal Data refers to any information about you, including but not limited to your name, identification number, location data, an online identifier, or factors related to your physical, physiological, genetic, mental, economic, cultural, or social identity.
    According to the CCPA, Personal Data encompasses information that identifies, relates to, describes, or can be associated with you. This includes data that could reasonably be linked, either directly or indirectly, to you.
  • Cookies: A cookie is a string of information that a website stores on a visitor’s computer, mobile device, or any other device, including information about Your browsing history on the website as one of its various functions.
  • Data Controller: For the purposes of the GDPR (General Data Protection Regulation), it refers to the Company as the legal person that alone or jointly with others determines the purposes and means of the processing of Personal Data.
  • This Website (or this Application): The property that enables the provision of the Service.
  • Device: Any tool capable of accessing the Service, such as a computer, cellphone, or digital tablet.
  • Usage Data: It refers to any information collected automatically, either generated through the utilization of the Service or derived from the Service infrastructure itself (e.g., the duration of a page visit).
  • Business: As defined by the CCPA (California Consumer Privacy Act), it pertains to the Company serving as the legal entity responsible for collecting consumers' personal information. It is the entity that not only determines the purposes and means of processing such information but also oversees its collection, either directly or on behalf of another entity. Whether operating independently or in collaboration with others, this entity plays a pivotal role in deciding how consumers' personal information is processed and conducts its operations within the State of California.
  • Consumer: As outlined by the CCPA (California Consumer Privacy Act), is defined as a natural person who meets the criteria of being a California resident. This residency status, as specified in the legislation, includes two key classifications: firstly, any individual present in the USA for reasons other than a temporary or transitory purpose, and secondly, any individual domiciled in the USA who temporarily resides outside the country for a temporary or transitory purpose.
  • Sale: In the context of the CCPA (California Consumer Privacy Act), refers to the act of selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating a Consumer's personal information to another business or a third-party. This exchange occurs through various media, including oral, written, electronic, or other means, and involves the transfer of such information in return for monetary or other valuable consideration.

This document contains a section dedicated to Brazilian Users and their privacy rights.

What Personally Identifiable Information is collected?

Types of Data Collected

Personal Data

  • First Name and Last Name
  • Email address
  • Phone number

Usage Data

Usage Data is automatically gathered during your use of the Service.

This may encompass details such as your Device's Internet Protocol address (e.g., IP address), browser type, browser versions, the specific pages you visit on our Service, the date and time of your visit, the duration spent on those pages, unique device identifiers, and additional diagnostic data.

When you connect to the Service via a mobile device, we may automatically collect certain information, including, but not limited to, the kind of mobile device you utilize, your mobile device's unique ID, your mobile device's IP address, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

Moreover, we may gather information that your browser transmits whenever you visit our Service, whether through a traditional browser or a mobile device.

Tracking Technologies and Cookies

We utilize Cookies and similar tracking technologies to monitor activity on Our Service and store specific information. The tracking technologies employed include beacons, tags, and scripts, serving to collect and track data, as well as enhance and analyze Our Service. The technologies in use may involve :

  • Cookies or Browser Cookies: These are small files placed on Your Device. You can instruct your browser to reject all Cookies or notify you when a cookie is being sent. However, if you decline Cookies, certain parts of Our Service may become inaccessible. Unless you adjust your browser settings to refuse Cookies, Our Service may use them.
  • Web Beacons: Certain sections of Our Service and Our emails may contain small electronic files referred to as web beacons (also known as pixel tags, clear gifs, and single-pixel gifs). These files enable the Company, for instance, to tally users who have visited specific pages or opened an email, and they contribute to other pertinent website statistics (such as tracking the popularity of a particular section and verifying system and server integrity).

There are two types of cookies: "Persistent" and "Session" Cookies. Persistent Cookies persist on your personal computer or mobile device even when you go offline, whereas Session Cookies are deleted when you close your web browser. We employ both Session and Persistent Cookies for the following purposes:

  • Necessary / Essential Cookies:
    Type: Session Cookies
    Administered by: Us
    Purpose: Essential for providing services on the website and enabling specific features. These Cookies authenticate users and prevent fraudulent use of user accounts. Without them, requested services cannot be provided, and they are used solely for service provision.
  • Cookies Policy / Notice Acceptance Cookies:
    Type: Persistent Cookies
    Administered by: Us
    Purpose: Identify if users have accepted the use of cookies on the website.
  • Functionality Cookies:
    Type: Persistent Cookies
    Administered by: Us
    Purpose: Remember choices made on the website, such as login details or language preference, to enhance user experience and eliminate the need to re-enter preferences.
  • Tracking and Performance Cookies:
    Type: Persistent Cookies
    Administered by: Third Parties
    Purpose: Used to track information about website traffic and user interactions. The collected information may indirectly identify individual visitors and is associated with a pseudonymous identifier linked to the accessing device. Additionally, these Cookies may be used to test new pages, features, or functionality.
  • Targeting and Advertising Cookies:
    Type: Persistent Cookies
    Administered by: Third Parties
    Purpose: Track browsing habits to display advertising likely to be of interest. These cookies use browsing history to group users with similar interests. With permission, third-party advertisers place Cookies to show relevant adverts on third-party websites.

For more details about the cookies we use and your choices concerning cookies, please refer to our Cookies Policy.

Utilization of Your Personal Data

The company may employ Personal Data for the following purposes :

  • To Provide and Maintain Our Service: Monitor the usage of our Service.
  • To Manage Your Account: Manage your registration as a user, providing access to various Service functionalities.
  • For the Performance of a Contract: Develop, comply with, and undertake purchase contracts for products, items, or services.
  • To Contact You: Utilize email, telephone calls, SMS, or other electronic communication forms for updates, security notifications, and informative communications related to Service functionalities, products, or contracted services.
  • To Provide News, Special Offers, and General Information: Deliver information about goods, services, and events similar to those you've purchased or inquired about unless you opt-out.
  • To Manage Your Requests: Attend to and manage your requests.
  • To Deliver Targeted Advertising: Develop and display tailored content and advertising, working with third-party vendors, and measuring effectiveness.
  • For Business Transfers: Evaluate or conduct mergers, sales, restructuring, or other transfers of assets, including Personal Data in such transactions.
  • For Other Purposes: Utilize information for data analysis, identifying usage trends, evaluating promotional campaign effectiveness, and enhancing Service, products, services, marketing, and user experience.

Sharing Your Personal Information:

  • With Service Providers: Share personal information for Service monitoring, advertisement display, and payment processing.
  • For Business Transfers: Share or transfer personal information during negotiations of mergers, sales, financing, or acquisitions.
  • With Affiliates: Share information with affiliates, ensuring compliance with this Privacy Policy.
  • With Business Partners: Share information with business partners for offering specific products, services, or promotions.
  • With Other Users: Information shared in public areas may be viewed and distributed by all users. Interactions on Third-Party Social Media Services may be visible to contacts on those platforms.
  • With Your Consent: Disclose personal information for any other purpose with your explicit consent.

Retention of Your Personal Data

Personal Data shall be processed and stored for as long as required by the purpose they were collected.

Therefore :

Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.

Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

The Company will also preserve Usage Data for internal analysis purposes. Typically, Usage Data is retained for a shorter duration, unless its retention is essential for enhancing security, improving the functionality of Our Service, or complying with legal obligations that necessitate the prolonged retention of such data.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

Transfer of Your Personal Data

Your data, including Personal Data, is processed at the Company's operational offices and other locations involved in the processing. This implies that the information might be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. Your agreement to this Privacy Policy, coupled with your submission of such information, signifies your consent to this transfer.

The Company is committed to taking all reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy. No transfer of your Personal Data will occur to an organization or country unless adequate controls, including the security of your data and other personal information, are in place.

Disclosure of Your Personal Data

Business Transactions:

If the Company is engaged in a merger, acquisition, or asset sale, your Personal Data may be transferred. Notice will be provided before your Personal Data is transferred and subjected to a different Privacy Policy.

Law Enforcement:

Under specific circumstances, the Company may need to disclose your Personal Data as required by law or in response to valid requests from public authorities, such as a court or government agency.

Other Legal Requirements:

The Company may disclose your Personal Data in good faith, believing that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Company, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the Service or the public, and protect against legal liability.

Security of Your Personal Data:

While the security of your Personal Data is a priority for us, it's important to note that no method of transmission over the Internet or electronic storage is 100% secure. Although we strive to use commercially acceptable means to safeguard your Personal Data, we cannot guarantee its absolute security.

How does the Website use Personally Identifiable Information?

We use Personally Identifiable Information to customize the Website, make appropriate service offerings, and fulfill buying and selling requests on the Website. We may email Users about research or purchase, and selling opportunities on the Website, or information related to the subject matter of the Website. We may also use Personally Identifiable Information to contact Users in response to specific inquiries or to provide requested information.

We may also use your personal information for other reasons such as for commercial purposes (as indicated within the section “Detailed information on the processing of Personal Data” within this document), as well as for complying with the law and defending our rights before the competent authorities where our rights and interests are threatened or we suffer an actual damage. We will not use your personal information for different, unrelated, or incompatible purposes without notifying you.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by Reading Adult Counselling is securely stored and is not accessible to third parties or employees of Reading Adult Counselling except for use as indicated above.

How Can Users Opt Out of the Collection of Information?

Users may opt-out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by either :

Are Cookies Used on the Website?

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Users and the services they select. We also use Cookies for security purposes to protect our Users. For example, if a User is logged on and the Website is unused for more than 10 minutes, we will automatically log the User off. Users who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Reading Adult Counselling , with the drawback that certain features of the Website may not function properly without the aid of cookies.

How does Reading Adult Counselling use login information?

Reading Adult Counselling uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Website, track a user's movement and use, and gather broad demographic information.

What partners or service providers have access to Personally Identifiable Information from Users on the Website?

Reading Adult Counselling has entered into and will continue to enter into partnerships and other affiliations with several vendors. Such vendors may have access to certain Personally Identifiable Information on a need-to-know basis for evaluating Users for service eligibility. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information to comply with the law. We will disclose Personally Identifiable Information in order to comply with a court order subpoena, or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Users.

How does the Website keep Personally Identifiable Information secure?

All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Users is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications, and databases are subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place, and we will not be liable to Users for any such occurrences.

Media Recording and Storage (GDPR)

If user interactions (e.g., voice or video) are recorded, we will inform users explicitly and obtain their consent, per Article 7 of the GDPR. The recorded data will be stored securely for and used only for specified purposes.

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

Under the General Data Protection Regulation (GDPR), we may process Personal Data under the following legal conditions:

Consent :

  • You have provided explicit consent for the processing of Personal Data for one or more specific purposes.

Performance of a Contract :

  • Provision of Personal Data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.

Legal Obligations :

  • Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.

Vital Interests :

  • Processing Personal Data is necessary to protect your vital interests or those of another natural person.

Public Interests :

  • Processing Personal Data is related to a task carried out in the public interest or in the exercise of official authority vested in the Company.

Legitimate Interests :

  • Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company is committed to providing assistance in clarifying the specific legal basis that applies to the processing of Personal Data. This includes specifying whether the provision of Personal Data is a statutory or contractual requirement, or a necessity to enter into a contract. If you have any questions or concerns regarding the processing of your Personal Data, please feel free to reach out for further clarification.

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee that You can exercise Your rights.

You have the right under this Privacy Policy, and by law if you are within the EU, to:

  • Request access to your Personal Data. The right to access, update, or delete the information we have on you. Whenever made possible, you can access, update, or request the deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. This also enables you to receive a copy of the Personal Data we hold about you.

  • Request the correction of the Personal Data that we hold about you. You have the right to have any incomplete or inaccurate information we hold about you corrected.

  • Object to the processing of Your Personal Data. This right exists where we are relying on a legitimate interest as the legal basis for our processing, and there is something about your particular situation, which makes you want to object to our processing of your Personal Data on this ground. You also have the right to object when we are processing your Personal Data for direct marketing purposes.

  • Request the erasure of Your Personal Data. You have the right to ask us to delete or remove Personal Data when there is no good reason for us to continue processing it.

  • Request the transfer of Your Personal Data. We will provide to you, or to a third-party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use, or where we used the information to perform a contract with you.

  • Withdraw your consent. You have the right to withdraw your consent to the use of your Personal Data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the Service.

Exercising your GDPR Data Protection Rights

You may exercise your rights of access, rectification, cancellation, and opposition by contacting us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will try our best to respond to you as soon as possible.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, if you are in the European Economic Area (EEA), please contact your local data protection authority in the EEA.

How can Users correct any inaccuracies in Personally Identifiable Information?

Users may contact us to update their Personally Identifiable Information about them or to correct any inaccuracies by either:

Can a User delete or deactivate Personally Identifiable Information collected by the Website?

We provide Users with a mechanism to delete/deactivate Personally Identifiable Information from the Website’s database by contacting us. However, because of backups and records of deletions, it may be impossible to delete a user's entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

User rights

These are summarized rights that you have under data protection law:

  • The right to access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to object to processing
  • The right to data portability
  • The right to complain to a supervisory authority
  • The right to withdraw consent

What happens if the Privacy Policy changes?

We will let our Users know about changes to our privacy policy by posting such changes on the Website. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a User has previously requested not be disclosed, we will contact such User to allow such User to prevent such disclosure.

Links to other websites

https://www.readingadultcounselling.co.uk contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites, as their privacy policies may differ from ours.

Last Updated: November 26, 2025

I am currently at capacity

Unfortunately I am currently at capacity and I won't be taking on new clients until September 2026 at the earliest.